Frequently Asked Questions

While our lawn care packages offer the most economical pricing and convenient grouping of service choices, you do not have to purchase a package. You can choose to request our services individually.

There is no minimum number of mows or contracts with any of our services. We value our customers and understand everyone has different situations. We would love the chance to secure your business so we do offer a one-time mow service. We also do not require a certain number of mows. We recommend weekly service, especially in the faster-growing portion of the season (May-August). Your yard growth may vary due to a variety of conditions, i.e. watering intervals, fertilizing schedules, etc. We also will prefer cut the grass shorter than industry-accepted standards, which recommends only cutting 1/3 off the grass height each mowing.

Yes, we do offer landscaping services. Please contact our office to schedule a consultation. We will assess your needs and provide a custom, competitive free estimate.

We do have "shrub, bush, bed" service options that include weeding of flower beds or trimming of bushes for example. These services are not part of the typical mowing service but we are happy to provide a free estimate upon request.

Nobody has to be home when your lawn is mowed. All we need is access to all areas of your property that are part of the scheduled service of the day.

Your gate must remain unlocked for the full day of your regularly scheduled service. If you prefer not to unlock your gate, we recommend that you use combo locks and that you provide us with the password or combination. Your service will have to be rescheduled at a later date if we are unable to access the service area inside a locked gate.

We will send a text message reminder to the phone number on file to remind you of our arrival and to be sure gates are unlocked.

We appreciate your letting us know if you have any pets that are kept outside so that the crew will be aware of them. Our crews will make every effort not to let your pet through the gate, but we cannot guarantee your pet will not escape from your yard. A better option would be to please leave your pet inside on your scheduled service days. Also, please pick up all pet droppings, toys, large bones, large rocks, etc. the day before we mow. If hit by a lawn mower, these types of objects may become projectiles which may damage your property, our equipment, or our crew.

Please contact our office right away and we will have someone out to assess the damage and set up any repairs if needed. Any time you see potential damage that may have been caused by our crew we will work to handle these situations right away. Please do not contact an outside vendor for the repair before contacting us. Hidden sprinkler heads are the most common object to be accidentally damaged. If you do see damage, please contact us immediately, so we can make an assessment and a timely professional repair at our expense if warranted. **We will not honor any request for repair expenses for damaged property that we were not made aware of and allowed to rectify beforehand.** If we are unable to repair the problem professionally, we will make arrangements to hire someone who is more qualified.

Our pricing is determined by the size (square footage) of your lawn, the services requested, and how often you request service to be performed. We do provide free estimates, which are valid for 30 days. All prices are before applicable sales tax required by Ohio law. Our minimum price starts at 2000 SF, we do not have a maximum SF. Lawn sizes are determined by utilizing online measurement tools and the county Property Appraisal websites. For lots with multiple levels or excessively steep areas, or any lot that is out of the normal characteristic for our area, additional calculations and an on-site visit may be required.

It is our goal to provide you with the best lawn care but also the easiest account management possible. For this reason, we use a “cloud-based” system called Yardbook to handle our invoicing and accounts receivables. You can simply click the "Pay Now" button at the top of the page . The link will open a secure window where you can locate your invoice and pay online. We accept payments through our Yardbook Business Software portal, powered by Stripe. Stripe users typically can pay with Visa, Mastercard, American Express, Discover, JCB, Diners Club, or debit cards. Cash or check is also accepted

There are a number of ways for you to communicate any and all concerns. To broach the subject, please email us, text us, or call us. If we started the conversation with an email or text, we will call you to discuss the situation verbally as emailing and texting are not the easiest or clearest ways to communicate something of such importance. A phone call allows us to discuss it quickly and in a timely fashion with both parties in attention at the same time.

We strive for your complete satisfaction with every service we provide. If you are not happy with a service performed on your property, please contact us right away. While we are unable to give refunds or credits, we will send the crew back to correct any reasonable service issues, without any additional charges, provided that you contact us within 24 hours of the service. Otherwise, we will consider the work satisfactory. If you contact us after 24 hours, we will talk to our crew about your complaint in order that it will be corrected on your next scheduled visit.

No same-day cancellations are accepted. However, there is no obligation by either party to continue service and you may cancel service at any time. Please give us the opportunity to retain your business by speaking to us before you do so. Your account will need to be paid in full if you do decide to cancel. We hope that you stay with us for the entire season, and we promise to make every effort to earn and keep your business loyalty.

We work Monday through Friday. If necessary, we will use Saturdays to help make up for any rain delays. We will be in certain neighborhoods on certain days, and will provide you with a specific service day for your lawn. We make every effort to maintain the same route every week. Several factors can affect our schedule, so we cannot guarantee the exact same day every time, nor an exact time range each service day.

We do not use Saturday as a regularly scheduled mowing day. We use Saturday as a make up day in the case of weather delays we may have had throughout the week and/or to make up for other possible delays or rescheduled projects.

We always try to get every client on a mow day of their choice however, the day we mow your lawn each week is generally based on the zip code of your property. We are normally in each zip code multiple days per week but this is not always the case.

Rain is the most common cause of any delays with your mowing. We do our best to work through light to medium amounts of rain or after the rains subsides. Typically, if it rains heavily throughout the day, we will be there the next day, weather permitting. If it rains any day in the week prior to your mow day, your mow day could be pushed forward one day as we work to get back on schedule. If we get behind for any reason, we will always be out the following day. We never skip properties or leave work incomplete due to delays.

If for any reason, you need to re-schedule, cancel or skip a service, please contact us at least 24 hours in advance by phone. We will make every effort to make the change if you contact us within 24 hours, but with no guarantees. After a skip, your recurring service will be picked back up on the next scheduled service date for your yard.